Privacy Policy
Wendel Family Dental Centre (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share information, and what choices you have regarding your personal data.
Information We Collect
We may collect the following types of information when you use our site, opt in to receive SMS messages, contact us, or visit our office:
- Personal information you provide: Such as your name, email address, phone number, mailing address, and appointment details.
- Mobile phone numbers: When you provide them, including for SMS/text communication.
- Technical and usage data: Such as your IP address, browser type, operating system, and browsing activity on our site.
Why We Collect Information
We collect your information in order to:
- Schedule and manage appointments
- Send appointment reminders and treatment updates (including via SMS if you consent)
- Provide essential information related to your care
- Respond to inquiries or service requests
- Improve our website and patient experience
- Comply with applicable legal and regulatory obligations
How We Use and Disclose Information
Your information is used solely for the purposes outlined above.
- SMS / Mobile Data: We send you SMS messages that you have opted in to receive. Mobile information will not be shared with third parties for marketing purposes.
- Payment: We may use and disclose your health information to bill and collect payments for services, including insurance claims, eligibility verification, and collections.
- Service Providers: In limited cases, we may share data with trusted service providers who help us deliver services (e.g., appointment reminder platforms) These providers are contractually required to keep your information secure.
- Legal Requirements: We may disclose data if required by law or to protect our rights, safety, or compliance with regulations.
Sharing your Information
We do not share your phone number or SMS opt-in information with third parties for marketing purposes. We may contact you by phone, voicemail, text message, email, patient portals, or written correspondence regarding appointments, treatment, billing, insurance, and office operations.
Your Rights Over Your Data
Depending on your jurisdiction, you may have the right to:
- Access a copy of the personal information we hold about you
- Request corrections or updates to inaccurate data
- Request deletion of your personal data, subject to legal or contractual obligations
- Withdraw your consent to communications, including opting out of SMS by replying “STOP” to any message. Once we receive your opt-out request, we will promptly remove your number from our promotional messaging list.
- Restrict or object to certain data processing activities
Exercising Your Rights
To exercise your rights or request additional information, you may contact us at:
Wendel Family Dental Centre
7012 NE 40th Street
Vancouver, WA 98661, USA
Phone: (360) 254.5254
Website: www.wendeldental.com
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute protection.
Data Retention
We retain your personal information only as long as necessary to provide services and meet legal obligations. You may request deletion of your data by contacting us.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website, and your continued use of the Site after changes are posted constitutes acceptance of the revised policy.